Refund Policy

Refund Policy

Talion Studio (hereinafter “the Company”) establishes this Return Policy (hereinafter “the Policy”) to govern the conditions under which customers (hereinafter “the Customer” or “Customers”) may return items purchased (hereinafter “the Items”) via the Company’s website. By making a purchase, the Customer accepts the terms of this Policy.

1. Return Period
The Customer has a period of fourteen (14) calendar days from the date of receipt of his order to return any Item that does not give him complete satisfaction. The date of receipt is certified by the delivery tracking provided by the carrier.

2. Return Conditions
* Customer Shipping: Return of Items is the responsibility of the Customer. The Customer must arrange return shipping, including payment of postage, and provide tracking of the shipment.
* Tracking and Acknowledgment of Receipt: The return must be made using a means that allows tracking of the shipment and must be accompanied by an acknowledgment of receipt. No refund will be made if the package is not received by the Company at the following address: 1 allée des Iris, Saint-Cyr-au-Mont-d'Or, France.
* Condition of Items: Items must be returned in new, unused condition and in their original packaging. Any item returned damaged, soiled, or in a condition not suitable for resale will not be accepted.
* Promotional Items: Items purchased on final promotion are not eligible for return.

3. Return Process
Before returning the item, the Customer is invited to contact customer service at studiotalion@gmail.com to confirm the return. The Customer may be asked to provide photos or other evidence of the condition of the Item.

4. Reimbursement
Following receipt and inspection of the return by the Company, the refund will be made within fifteen (15) working days. The refund will be made using the payment method used at the time of purchase.

5. Exclusions
The Company does not charge a restocking fee for returns. However, the initial and return shipping costs remain the responsibility of the Customer.

6. Liability
The Company uses Shopify's automated returns system to manage returns. It is not responsible for any errors arising from this tool.
This Return Policy may be updated at any time. It is the Customer's responsibility to regularly review this Policy to stay informed of any changes.
By returning an Item under the conditions stipulated above, the Customer acknowledges having read, understood and accepted the terms of this Return Policy.